Prevention
Most problems come from unclear expectations. Before starting:
- Provide detailed written quotes
- Walk through the scope in person
- Discuss what's NOT included
- Set realistic timelines
- Use a written contract
Common Issues
Scope Creep
Customer expects more than quoted:
- Refer back to written scope
- Offer to quote additional work separately
- Document all variation requests
Payment Disputes
- Have clear payment terms upfront
- Invoice promptly with detail
- Follow up professionally
- Know your legal options
Quality Complaints
- Listen without getting defensive
- Inspect the issue in person
- If valid, fix it promptly
- Document everything
When to Walk Away
Some jobs aren't worth it. Red flags:
- Haggling aggressively on price
- Unrealistic timeline demands
- Previous bad experiences with tradies
- Wanting to avoid proper processes