Before the Job
- Clear payment terms in quote/contract
- Deposit for larger jobs (20-50%)
- Progress payments for longer jobs
- Multiple payment methods accepted
During the Job
- Invoice progress payments promptly
- Get sign-off on completed stages
- Document all variations in writing
- Keep communication records
After Completion
- Invoice immediately on completion
- Make payment easy (bank, card, BPAY)
- Follow up on day payment is due
- Have a systematic follow-up process
If Payment is Late
- Phone call first (day after due)
- Written reminder (7 days overdue)
- Formal demand letter (14 days)
- Consider debt collection (30+ days)
- Small claims tribunal if needed
Legal Options
- Small claims: Up to $10,000-25,000 (varies by state)
- QBPC/SOP: Building industry payment claims
- Debt collectors: For larger amounts
Prevention Tips
- Credit check larger clients
- Trust your instincts on bad payers
- Don't let debts accumulate
- Consider payment before final completion