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Customer Rights

Insurance Claims for Trade Work Damage

Types of Claims

Tradie's Insurance

  • Public liability covers damage they cause
  • They should lodge the claim
  • Get their insurance details upfront

Your Home Insurance

  • May cover accidental damage
  • Check your policy exclusions
  • May affect no-claim bonus

Making a Claim

  1. Document the damage immediately
  2. Get tradie's insurance details
  3. Notify your insurer (if relevant)
  4. Don't dispose of damaged items
  5. Get repair quotes

What's Typically Covered

  • Property damage caused by tradie
  • Third party injury
  • Accidental damage during work

What's NOT Covered

  • Poor workmanship
  • Work not done properly
  • Defects in materials
  • Pre-existing conditions

If Tradie is Uninsured

  • Claim against them directly
  • Fair Trading complaint
  • Legal action if needed
  • Your insurance may help (check policy)

Documentation Needed

  • Photos/video of damage
  • Contract and invoices
  • Repair quotes
  • Communication records
  • Witness statements

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