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Customer Rights

Avoiding Tradie Scams

Common Scams

Door Knockers

  • Unsolicited offers to do work
  • Often appear after storms
  • High pressure tactics
  • "Cash only" demands

The Disappearing Tradie

  • Takes large deposit
  • Does minimal or no work
  • Stops responding
  • No license, fake details

Bait and Switch

  • Very low quote to win job
  • Endless "variations"
  • Final price much higher

Red Flags

  • No license or won't provide number
  • Cash only, no invoice
  • PO Box only, no business address
  • Pressure to decide immediately
  • Quote much lower than others
  • Large upfront payment demanded
  • No written contract
  • Can't provide references

How to Protect Yourself

  • Always check license online
  • Get multiple written quotes
  • Never pay large deposits (max 10%)
  • Use contract for significant work
  • Pay by card or traceable method
  • Trust your instincts

If You've Been Scammed

  • Report to Fair Trading
  • Report to police (if fraud)
  • Contact your bank (if paid by card)
  • Document everything
  • Warn others (reviews, social media)

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