When to Use Tribunal
- Direct negotiation failed
- Fair Trading couldn't resolve
- Mediation unsuccessful
- You need a binding decision
Tribunals by State
- NSW: NCAT (Civil and Administrative)
- VIC: VCAT
- QLD: QCAT
- WA: State Administrative Tribunal
- SA: SACAT
Claim Limits
Consumer claims typically up to:
- $40,000 - $100,000 depending on state
- Building disputes may have higher limits
- Check current thresholds
The Process
- Lodge application online or in person
- Pay application fee ($50-500)
- Serve documents on other party
- Attend directions hearing
- Try to negotiate/mediate
- Proceed to hearing if no resolution
- Receive decision
Preparing Your Case
- Organize all documents
- Create timeline of events
- List witnesses if needed
- Get expert report if helpful
- Know what outcome you want
Tips
- Be organized and professional
- Stick to facts
- Don't get emotional
- Answer questions directly
- Be willing to negotiate