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Customer Rights

Understanding Trade Quotes and Invoices

Quote Requirements

A proper quote should include:

  • Business name and ABN
  • License number
  • Your details
  • Date and validity period
  • Detailed scope of work
  • Price (incl GST)
  • Payment terms

Invoice Requirements

For GST-registered businesses (over $75k turnover):

  • Business name and ABN
  • Date and invoice number
  • Your details
  • Description of work
  • GST amount shown separately
  • Total including GST

Quote vs Estimate

  • Quote: Fixed price (can't change without agreement)
  • Estimate: Approximate, may vary

Red Flags

  • No ABN
  • Handwritten with no details
  • Cash only requested
  • No scope description
  • No license number

Keep Records

Keep all quotes and invoices for:

  • Tax purposes (5 years)
  • Warranty claims
  • Resale documentation
  • Insurance claims

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