Consumer Guarantees
Under Australian Consumer Law, services must be:
- Provided with acceptable care and skill
- Fit for any specified purpose
- Delivered within a reasonable time
Your Right to Quotes
- You can request written quotes
- Quotes should be itemized
- Fixed quotes can't change without your agreement
- Estimates may vary (get a range)
Your Right to a Contract
- Written contract required for work over $5,000-20,000 (varies by state)
- Must include scope, price, timeline
- Cooling off period for some contracts
Your Right to Quality Work
- Work must be done to Australian Standards
- Materials must be fit for purpose
- Work must match what was agreed
If Things Go Wrong
- You can request repair or completion
- For major failures, you can refuse payment
- You may claim compensation for damage
Statutory Warranties
- Apply regardless of written warranty
- Typically 2 years non-structural, 6 years structural
- Can't be contracted out of