Privacy Policy

Overview

Tradies Nation ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.

Tradies Nation is operated under ABN 50 511 946 876.

Information We Collect

Information You Provide

When you use our services, you may provide us with:

• Contact information: Name, email address, phone number, suburb/location
• Job details: Description of work required, timeframes, preferences
• For tradies: Business name, license numbers, insurance details, service areas, ABN

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and general location (city/region level)
• Browser type and device information
• Pages visited and time spent
• Referring website

How We Use Your Information

We use your information to:

• Connect customers with relevant tradies in their area
• Verify tradie licenses and insurance
• Communicate about job requests and platform updates
• Improve our services and website functionality
• Comply with legal obligations

Information Sharing

With Tradies (for customer enquiries)

When you submit a job request, we share your contact details and job information with relevant tradies in our network so they can respond to your enquiry.

With Customers (for tradies)

Tradie business information, service areas, and verification status are displayed to customers searching for services.

Third-Party Services

We use:

• FormSubmit: To process contact form submissions
• Cloudflare: For website hosting and security

We Do Not

• Sell your personal information to third parties
• Share your information for marketing purposes without consent
• Use your information for purposes unrelated to our services

Data Security

We implement appropriate security measures to protect your information. However, no internet transmission is completely secure. We cannot guarantee absolute security of data transmitted to our website.

Your Rights

Under Australian privacy law, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications

To exercise these rights, contact us at the details below.

Cookies

Our website uses essential cookies for basic functionality. We do not use tracking cookies or third-party advertising cookies.

Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect information from children.

Changes to This Policy

We may update this policy from time to time. Significant changes will be notified via our website. The "last updated" date at the top indicates when changes were made.

Contact Us

For privacy-related questions or to exercise your rights:

• Email: Via our contact form
• ABN: 50 511 946 876

Complaints

If you're not satisfied with our response to a privacy concern, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.