Terms of Service

Agreement to Terms

By accessing or using Tradies Nation ("the Platform"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not use our services.

Tradies Nation is operated under ABN 50 511 946 876.

What We Do

Tradies Nation is a platform that connects customers seeking trade services with independent tradies. We:

• Provide a directory of trade services by location
• Facilitate initial contact between customers and tradies
• Verify tradie licenses, insurance, and references
• Provide tools and resources for tradies and customers

What We Don't Do

We do not:

• Employ tradies or act as their employer
• Supervise, direct, or control tradies' work
• Guarantee the quality, timeliness, or outcome of any work
• Set pricing for jobs (tradies set their own prices)
• Provide warranties on work performed
• Mediate disputes (though we may assist where appropriate)

For Customers

Using the Platform

When you submit a job request:

• You provide accurate contact information and job details
• We share your details with relevant tradies in our network
• Tradies may contact you directly to discuss your job
• You deal directly with the tradie from that point

Your Responsibilities

You are responsible for:

• Verifying any tradie's credentials to your own satisfaction
• Agreeing terms, pricing, and scope with the tradie directly
• Getting appropriate written quotes and contracts
• Paying the tradie as agreed between you
• Raising any issues directly with the tradie

No Guarantees

We verify that tradies hold valid licenses and insurance at the time they join our network. However, we cannot guarantee:

• Quality of workmanship
• Timeliness of work
• Pricing or value for money
• That licenses and insurance remain current
• Availability of tradies in all areas

For Tradies

Joining the Network

To join Tradies Nation, you must:

• Hold valid, current trade licenses for your state/territory
• Hold current public liability insurance (minimum $5 million recommended)
• Provide genuine references from previous work
• Provide accurate business information and service areas

Platform Fees

Tradies pay a success-based fee:

• 10% of completed job value
• Capped at $300 maximum per job
• Payable only after the customer has paid you
• No upfront fees or lead costs

Your Responsibilities

As a tradie in our network, you agree to:

• Maintain valid licenses and insurance
• Notify us if your license or insurance status changes
• Respond professionally to customer enquiries
• Provide accurate quotes and fair pricing
• Complete work to appropriate standards
• Report and pay platform fees honestly

Removal from Network

We may remove tradies from our network for:

• Invalid or expired licenses
• Lapsed insurance
• Consistent customer complaints
• Dishonest conduct or misrepresentation
• Failure to pay platform fees
• Any conduct that damages the platform's reputation

Independent Contractors

Tradies in our network are independent business operators, not employees or agents of Tradies Nation. We do not:

• Control how or when tradies work
• Set their prices or business practices
• Provide tools, equipment, or materials
• Pay wages or benefits

Limitation of Liability

To the maximum extent permitted by Australian law:

• We are not liable for any work performed by tradies
• We are not liable for disputes between customers and tradies
• We are not liable for any direct, indirect, or consequential damages arising from use of our platform
• Our total liability is limited to the platform fees paid in respect of the relevant transaction

Nothing in these terms excludes liability that cannot be excluded under Australian Consumer Law.

Disputes

Disputes about work should be resolved directly between the customer and tradie. If you believe a tradie has acted dishonestly or in breach of our terms, you can report this to us, and we may take action including removing them from our network.

Intellectual Property

All content on this website (text, design, tools, code) is owned by Tradies Nation. You may not copy, reproduce, or distribute our content without permission.

Changes to Terms

We may update these terms from time to time. Continued use of the platform after changes constitutes acceptance of the new terms.

Governing Law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.

Contact

Questions about these terms? Contact us.